General Terms & Conditions

Terms and conditions for the sale of tickets for events organised by Chalke Valley History Festivals Limited (CHF or the Company. Registered number: 8290260).

By placing an order for tickets all purchasers warrant that they have read and accepted these terms and conditions and the Privacy Notice.

1. Programme changes

CHF reserves the right to change the programme and speakers at the Chalke History Festival (the Festival) if circumstances dictate.

2. Tickets and admission

Ticket orders will be processed in the order they are received and are subject to availability. Tickets are subject to VAT and the prices indicated on the website are inclusive of VAT. CHF reserves the right to refuse admission to the Festival. Under no circumstances are tickets to be photocopied or reproduced in any way. Tickets are not transferable. Any tickets that are transferred or sold for commercial gain will be voided and the holder refused entry to or ejected from the venues. It is your responsibility to check your tickets; mistakes cannot always be rectified.

3. Meal Tickets

Meal tickets (lunch and supper) purchased through the CHF website are being sold on behalf of True Provenance Ltd Company (Registered number 12547216) who assume all liability for the meals supplied.

4. Prohibition on use of recording equipment

Under no circumstances are audio recorders, video recorders, mobile phones, cameras or other recording devices to be used in the venues of the Festival. They may be seized by the Company’s representatives if used in a venue.

5. Cancellation policy

In the unlikely event that an event at the Festival is cancelled, a ticket holder will be offered the opportunity to attend an alternative event of an equivalent value of the ticket originally purchased, subject to availability. If the ticket holder does not accept the offer of a ticket at an alternative event or if there is no availability at such alternative events at the Festival, CHF will provide a full refund.

6. Refund policy

No refunds can be given once a ticket has been bought.

7. Delivery of tickets

Delivery of tickets for entry and events at the festival will be sent electronically to the email address supplied at the time of purchase. Please contact the ticket office if you require tickets to be sent by post or to be collected at the festival main entrance during the event. The Company accepts no liability for any tickets which are sent to the address supplied by the purchaser but which are not received. Replacement for lost tickets will not be posted to the purchaser but will be available for collection at the Festival provided that the Company is notified via the ticket office by telephone or in writing in advance of the loss of the tickets and suitable identification is provided at the ticket office.

8. Liability and Governing Law

The Company shall have no further liability beyond the face value of the ticket purchased. The Company shall not be liable for any loss of enjoyment or wasted expenditure. Personal arrangements including travel, subsistence and accommodation relating to an event which have been arranged by you are at your own risk.
Nothing in these terms and conditions seeks to exclude any liability of the Company for death or personal injury caused by its negligence, fraud or other type of liability which cannot by law be excluded or limited.
All of these terms and conditions are governed by English Law and any disputes arising out of any transaction with The Company are subject to the exclusive jurisdiction of the English Courts.

Camping & Glamping Terms & Conditions

No dogs or cats or any animals are allowed at the Chalke History Festival Campsite at any time.

No fires of any type are allowed on the Chalke History Festival Campsite.


Definitions:

CHF means Chalke Valley History Festivals Limited

Hirer is the person or persons or Company renting a camping pitch or Glamping Tent from CHF.

Pitch means a tent pitch or campervan / motorhome pitch.

Glamping Tents means a pre-pitched tent with pre-ordered beds and bedding

The period of hire is the period recorded on the website booking form for the relevant Hirer

The rental charge is the amount stated on the website when making the booking and required to be paid online when making the booking.

CVF Campsite is located at Church Bottom, Bury Lane, Broad Chalke, Salisbury, SP5 5DP

The Festival is the Chalke History Festival located at Church Bottom

Equipment covers loos, showers and the communal BBQ


Glamping Undertakings:

  • The CHF Camping Manager will be available to welcome the Hirer on their first arrival at the CHF Campsite to show the Hirer the location of their Glamping Tent and provide further relevant information and the campsite rules.
  • A Festival Weekly or Day ticket will need to be purchased for every day of your visit. This is not included in the Glamping fee.
  • Parties who are glamping will be asked for a refundable deposit on booking of £200 taken via debit or credit card. This deposit will be refunded within 2 weeks of the end of the Festival by refund to the card used to take the deposit, less any required deductions for damage of any kind to the Glamping Tent.
  • The Hirer will use the bell tent and equipment on the pitch on which the tent is erected by the CHF Glamping Manager and on no account must the bell tent be moved or dismantled.
  • All Glamping Equipment the subject of hire must remain on site and the CHF Glamping Manager may at his discretion, remove any equipment before the end of the hire period if so requested by the Hirer.
  • The Hirer will only use the equipment provided for the agreed purposes of Glamping and always in a safe and correct manner. The Hirer will not alter the equipment nor climb on, no suspend or attach anything from or to the equipment without the consent of CHF Glamping Manager.
  • The Hirer will keep their tent completely closed and attach any door fastenings when not in use and will ensure that all equipment provided is secured inside the tent when not in use.
  • No additional heating, cooking or lighting equipment of any kind may be put inside nor suspended on the outside of the bell tent.
  • The Hirer will not light a candle or any naked flame nor smoke nor vape within 3 meters of the Bell Tent without the prior written/email/text consent of the CHF Glamping Manager. If consent is given the Hirer must continually appraise the safety of this action, taking into account all relevant safety factors. If the Hirer receives written consent for the use of a naked flame within 3 meters of the Bell Tent the Hirer will not leave the naked flame unattended at any time and will ensure that it is properly extinguished.
  • Any loss, theft damage or injury must be reported to the Glamping Manager immediately.
  • The Hirer or any third party will not attempt to repair any damage nor replace any loss without first discussing with the CHF Glamping Manager and receiving the CHF Glamping Manager’s express authority to carry out any repairs in writing/email.
  • The Hirer undertakes to behave in a legal, proper and appropriate manner, to abide by all campsite rules and to show due respect to the CHF Glamping Manager, CHF employers, the campsite owner, other campers neighbours and flora and fauna in the area.
  • The Hirer must keep noise levels to a minimum after 11pm and must not play amplified music which is audible to any other campers or neighbours at any time.
  • The Hirer will follow the conduct, damage limitation and health and safety guidelines above. If the Hirer or any member of their party behaves inappropriately or illegally the CHF and/or the CHF Glamping Manager reserve the right to require the Hirer and their associate party members to leave the site. In these circumstances no refund nor compensation will be given to the Hirer or their party members for any unused hire period.
  • The Hirer will follow all guidelines above and any other verbal guidelines regarding conduct and safety and the reduction or elimination of loss or damage to the equipment, the Hirer or any third parties.
  • The Hirer is responsible for the appropriate behaviour and adherence to the terms of this Contract by all members of their party and all persons who use the Glamping Equipment under the relevant booking.
  • The Hirer must be satisfied that the tent and the equipment are in a good state of repair before using it. The Hirer must notify the CHF Glamping Manager if anything is broken, damaged or not working before use. This is the Hirer’s responsibility. The Hirer will then be responsible for the equipment and hereby agrees to reimburse CHF the full value of any loss, damage or the cost of making good any excessive or unusual soiling of the equipment, however, caused during the period of hire, unless it is caused by CHF, the CHF Glamping Manager or contractors working on behalf of CHF.
  • CHF will take responsible care to avoid damage to the Hirer’s property or own equipment and will not be held responsible for any loss other than as a result of gross negligence.
  • The Hirer will indemnify CHF in respect of all claims involving injury, death or damage to person or property, from any party at any time if the claim arises as a result of misuse of the Glamping Equipment by the Hirer or any member of their party or failure of the Hirer or any member of their party to follow these Terms and Conditions.
  • At the end of the period of hire, the CHF Glamping manager will assess the Glamping Equipment used by the Hirer and will notify CHF and the Hirer of any damage, loss or excessive soiling caused to the Glamping Equipment and a reasonable estimate of the cost to replace or repair such damaged, soiled or lost Glamping Equipment and, if requested by the Hirer provide evidence of such a cost. CHF will deduct the amount of such cost if applicable from the security deposit taken at the time of booking of the tent. The remainder (or the whole, if no such loss or damage has occurred) of the security deposit shall be returned by CHF to the Hirer by way of a refund on the Hirer’s credit or debit card used to make the booking within ten business days of the end of the Festival. If the cost of making good any loss, damage or excessive soiling is greater than the value of the security deposit, the Hirer agrees to pay the balance within 10 business days of receipt of reasonable evidence from CHF and the CHF Glamping Manager. Failure to pay within the 10 business day period will incur a bad debt administration charge of £2 per day, in addition to any outstanding reimbursements.
  • It is the Hirer’s responsibility to ensure the accuracy of the information provided to CHF and CHF will not be held responsible for any errors.
  • CHF will not be held responsible or liable for any losses caused by the failure of any party to provide their correct and valid email address and contact details.
  • Please see CHF’s separate Privacy Policy on the CHF website (www.chalkefestival.com) regarding the handling of personal information provided by the Hirer.
  • The Hirer must pay for the booking on the online booking form together with the security to reserve the relevant Glamping Equipment for the period of hire.
  • For the avoidance of doubt, a booking or reservation is not refundable in any circumstances. A security deposit is refundable as above (see Security Deposit).
  • CHF cannot be held liable or responsible for any cancellations or losses caused by force majeure. Force majeure includes natural and unavoidable catastrophes that interrupt the expected course of events and restrict CHF from fulfilling its obligations (e.g. but not limited to war, threat of war, pandemic, industrial action, civil unrest, terrorist activity, natural disaster, extreme weather).
  • CHF will make every effort to ensure the accuracy of information on its website. Where photographs are displayed on the website, or attached to email, it is accepted by all parties that these are representative and not demonstrative of the precise detail or colour of the Glamping Equipment.
  • Every effort is made by CHF to provide accurate information and written detail about the equipment. It is provided in good faith and CHF will not be held responsible or liable for any misinterpretation or disappointment in the equipment.


Camping Undertakings:

  • Campsite to show the Hirer the location of their Pitch and provide further relevant information and the CHF Camping Manager will be available to welcome the Hirer on their first arrival.
  • A Weekly or Day ticket will need to be purchased for every day of your visit.
  • The Hirer will keep their tent completely closed and attach any door fastenings when not in use.
  • Smoking is not permitted in any part of your tent or campervan/motorhome. Please note smoking includes vapours and/or e-cigarettes.
  • The use of candles, fireworks or Chinese lanterns are not permitted on the site.
  • Flying of drones at the campsite and the Festival site are not permitted.
  • The speed limit is 5mph. Please drive SLOWLY. This includes bicycles and any other wheeled conveyances. Drivers must hold a licence and have tax and MOT as appropriate. No recreational vehicles such as motorised scooters or quad bikes are allowed.
  • Children at the campsite need to be properly supervised at all times, in all areas of the site including the Festival site.
  • Any loss, theft damage or injury must be reported to CHF Camping Manager immediately at the site office or by phone: Simon Clough 07935 206656
  • The Hirer undertakes to behave in a legal, proper and appropriate manner, to abide by all campsite rules and to show due respect to the CHF Camping Manager, CHF employees, the campsite owner, other campers, neighbours and flora and fauna in the area.
  • The Hirer must keep noise levels to a minimum after 11pm and must not play amplified music which is audible to any other campers or neighbours, at any time.
  • The Hirer will follow the conduct, damage limitation and health and safety guidelines above. If the Hirer or any member of their party behaves inappropriately or illegally CHF and/or the CHF Camping Manager reserve the right to require the Hirer and their associate party members to leave the site. In these circumstances no refund nor compensation will be given to the Hirer or their party members for any unused hire period.
  • The Hirer will follow all guidelines above and any other verbal guidelines regarding conduct and safety and the reduction or elimination of loss or damage to equipment of the campsite, the Hirer or any third parties.
  • The Hirer is responsible for the appropriate behaviour and adherence to the terms of this Contract by all members of their party and all persons who use the campsite equipment provided.


Liability & Indemnity

  • CHF will take reasonable care to avoid damage to the Hirer’s property or own equipment and will not be held responsible for any loss other than as a result of gross negligence.
  • The Hirer will indemnify CHF in respect of all claims involving injury, death or damage to person or property, from any party at any time if the claim arises as a result of misuse of the campsite equipment by the Hirer or any member of their party or failure of the Hirer or any member of their party to follow these Terms and Conditions.


Online Booking and Provision of Information

  • It is the Hirer’s responsibility to ensure the accuracy of the information provided to CHF and CHF will not be held responsible for any errors.
  • CHF will not be held responsible or liable for any losses caused by the failure of any party to provide their correct and valid email address and contact details.
  • Please see CHF’s separate Privacy Policy on the CHF website (www.chalkefestival.com) regarding the handling of personal information provided by the Hirer.


Payment

  • The Hirer must pay for the booking on the online booking form to reserve the camping pitch or Glamping Tent for the period of hire.
  • For the avoidance of doubt, a booking or reservation is not refundable in any circumstances, other than in the event that CHF is required to cancel the Festival.
  • CHF cannot be held liable or responsible for any cancellations or losses caused by force majeure. Force majeure includes natural and unavoidable catastrophes that interrupt the expected course of events and restrict CHF from fulfilling its obligations (e.g., but not limited to: war, threat of war, industrial action, civil unrest, terrorist activity, natural disaster, extreme weather).


Website

  • CHF will make every effort to ensure the accuracy of information on its website. Where photographs are displayed on the website, or attached to email, it is accepted by all parties that these are representative and not demonstrative of the precise detail of the campsite.
  • Every effort is made by CHF to provide accurate information and written detail about the equipment. It is provided in good faith and CHF will not be held responsible or liable for any misinterpretation or disappointment in the equipment.


Complaints